Remove the battery cover from the back of the BlackBerry smartphone Remove the battery, and then reinsert it after a few seconds Replace the battery cover. Performing a Soft Reset A soft reset is a three-key combination that resets the BlackBerry smartphone without removing the battery. To perform a soft reset, complete the following steps. To learn more, check out our post on What is a Security Wipe and when should I use it?
Performing a reset does not remove an IT Policy if one exists. If you're having trouble with your device or it's just not working like it use to do, check out our troubleshooting pages or visit our Community forums for additional help.
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